
We may not be able to accommodate all request based on service area,
type of service, or breed type and size.
If we are unable to accommodate your request you can request to be
placed on our waitlist.
A 50% deposit is required for all new client appointments and is applied toward your total at checkout.
Deposits remain fully refundable or transferable when appointments are adjusted outside of the cancellation window.
To maintain the quality and timing of our one-on-one appointments, we kindly require advance notice for any changes:
• 5 business days → 50% of the scheduled service total
• 2 calendar days → 100% of the scheduled service total
• Same-day cancellations & no-shows → 100% of the service total
These fees apply to changes made within the cancellation window, regardless of reason.
A $20 service fee is applied to every appointment at checkout.
Services fees help support operational costs associated with services.
The service fee is not gratuity for the groomer.
The service fee will be included in all price estimates given.
Charlotte’s Award-Winning Mobile Dog Grooming
Now booking Matthews, South Park, Dilworth, Plaza Midwood, & surrounding areas
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